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Developed an intranet application to streamline the moderation and review of survey responses for statisticians in an Agile environment via Azure DevOps to optimize workflows and ensure timely project delivery. Worked alongside project managers to design and implement a database system that would meet client requirements, as well as follow best database practices for database design with the use of LucidChart.
Provided weekly in-person office hours and moderated online forums to support over 400 undergraduate students with bi-weekly lab assessments and assisted the professor in reviewing assignments by proof-reading lab specifications and testing submissions to ensure the integrity of the auto-grader.
Worked collaboratively with team members to deliver customer service in a dynamic and fast-paced environment ensuring customer satisfaction.